Privacy Policy

Effective Date: August 4, 2026

1. Introduction

At Innotense, we respect your privacy and are committed to protecting the personal data of our clients and their end-users. This Privacy Policy explains how we collect, use, and safeguard information when you use our website or engage our Live Virtual Assistants, AI Chat & Calling Agents, and Web Development services.

2. Information We Collect

We collect information through two primary channels:

Client Information: When you book a consultation or use our services, we collect your name, business email, phone number, and operational details required to deploy our services.
End-User Data (Processed on Your Behalf): When our Live VAs or AI Agents interact with your customers, we process chat transcripts, contact details, and inquiry data strictly to facilitate your business operations. We act as a data processor for this information.

3. How We Use Your Information

The information we collect is used exclusively to provide and improve our services. Specifically, we use it to:

Deploy dedicated offshore operators and AI systems to your communication channels.
Design, develop, and optimize your web infrastructure.
Communicate with you regarding service updates, billing, and technical support.
Ensure the security and integrity of our digital platforms.

4. Data Security & Confidentiality

We implement strict security measures to prevent unauthorized access, alteration, or disclosure of your data. Our Live VAs operate under strict confidentiality agreements, ensuring that all sensitive business information and customer interactions remain completely secure and private.

5. Data Sharing & Third Parties

We do not sell, rent, or trade your personal or business data to third parties. Information is only shared with trusted third-party service providers (such as secure hosting environments or CRM integrations) strictly as necessary to execute our services, and they are bound by equivalent confidentiality obligations.

6. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle data, please contact our compliance team:

Email: sales@innotense.com
Phone: +1 (201) 555-0100